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Royal Island Resort & Spa - Maldives - Policies

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- RESORT POLICIES -

 

  - General Policies:

  • The rates are applicable to all nationalities.

  • Early check-in / check-out is subjected to the availability and extra charges.


  - Family Policy:

  • Children (2 - 11 years) and infants (below 2 years) can share with parents if the room type allows sharing with children. Payable at the child rate given.

  • Child rates are applied for children between the age of 2 - 11 years.

  • Children under 12 years are not recommended in Water Bungalows and in case child is accommodated in a Water Bungalow, parents should take full responsibility of the child/children.

  • Infant bed tax of EUR 8.00 is charged for children between the age of 0 - 1 years.


- Minimum Stay:

  •  Guests staying on a Tuesday and/or Wednesday night must stay a minimum of 5 nights at the resort. The exception is the Spa Water Villas where it has to be minimum 4 nights stay. Guests not staying these two nights have no stay restriction.

  • Minimum 7 nights required for stay between 20 DEC and 10 JAN.


  - Transfer Policy

  • Transfer rates are subject to change due to increase in fuel prices. Rate increases will be applied on future bookings (paid or not) starting from a date advised by the Supplier.

  • Seaplane & Local Flights - Hand luggage max. 5 kg, other luggage max. 20 kg (excess luggage will be charged USD 2.00 per kg return accordingly - prices are subject to change without notice).

  • Seaplane - Transfer for infants (0 - 1 years) is provided free of change provided that no seat is occupied.

  • Transfer rates are subject to change due to fuel price increases and will be applied to all future confirmed bookings starting from the applied date.

  • All transfers unless specified are combined transfers. Guests may have to wait for transfers up to 2 hours or more. Transfer are usually arranged within 2 to 4 hours of arrival.

  • If transfers are not possible on arrival due to bad weather, an alternative accommodation will be arranged until a transfer is available and possible.

  • Upon check-out, if transfers are not possible due to bad weather and if it requires you to over-stay, you will be charged for extra nights and meals. Room change may be required if the same room type is not possible.


  - Spa & Dive:

  • Guests are recommended to make advance reservations for Spa and Dive prior to arrival to avoid disappointment.

  • All divers must present their Log Book and Dive Certificate.

  • A 24 hour no-dive policy is observed for passengers who intend to travel on aircraft (including sea plane)


  - Late Check-out:

  •  12 noon until 6 pm - 50% of the room rate

  • Beyond 6 pm - 100% of the room rate

  • The official check-in time at the hotel is at 1300 hrs on the scheduled arrival date.

  • Early Check in between 4.45 am - 08.00 am will be accepted with an additional 50% charge of daily room rate and subject availability.

  • All arrivals prior to 4.45 am are considered as a full night and will be subject to charges of an over night room rate.

  • Pre-registration of room(s) may be charged at up to 100% of the daily contracted rate(s) and should be requested at the time of booking.

  • Check-out time is at 1200 hrs extended check-out time is subject to room availability and must be rousted upon rooms reservation, and subject to the charges.

  • Free Late check out for guests taking departure flights before 2100 hrs, however to guarantee late check-out it is necessary to pay 50% of the room rates.

  • Guests departing after 2100 hrs will be charged for over night room rate.

  • In the event that the same room that the guests are staying is not available, the Resort reserves the right to make alternative arrangements subject to room availability at the material time (ie the check-out benefit may still extended at the prevailing rates of the applicable accommodation type available at the material time)

  • It is compulsory to book day-use till 6pm, paying 50% of one full night on booked meal plan if the departure flights of the guests leaves after 9pm.

  • It is compulsory to book one extra night if the guests flight leaves early morning on the next day. These flights include EK559 and UL106

  • To guarantee accommodation for early morning arrivals and/or late night departures, especially during the peak season, it is highly recommended to book an additional night.


  - No Show:

  • If the guest(s) does not arrive on the booked date or does not check-in on the confirmed check-in date, this would be regarded as a 'No-Show'.

  • No-Show will be subject to a cancellation fee of the total cost of the entire stay on booked meal-plan plus one way transfer charges.


  - Renovation / Facility Closing Notice:

 - nil -